FAQ

Delivery

How long is your delivery time?

• 9-15 days for caps from our range

• 10-21 days for caps with customised design such as embroideries, flags, labels and text.

Payment and refund

I have returned my unwanted item but haven’t received a refund?

After you have received your confirmation e-mail that your return has been processed it takes 2-5 working days until your money is refunded. If you haven’t received your refund within this time, please contact us.

Exchange and return

How do I make a return/exchange?

Click here for all the information regarding returns

Claim/Complaint

I have received a defective product and would like to claim the product. How do I do this?

If you believe that you have received a defective product, please contact us via e-mail at customerservice-ph@hatstore.com. State Claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible.

Products provided are not discoloured upon delivery, discoloured products are not covered by the Return policy as it is considered as normal wear.